My flight between Cologne and Gatwick was delayed leading to the email exchange below.<\/p>\n
>> To: customer.service@easyjet.com I got to the airport before 7pm. There was no communication of the delay until the attendant at the checkin<\/span><\/span> desk told me there was a 2 hour delay. Which then became a 4 hour delay. <\/span><\/p>\n After 4hours<\/span><\/span> 55 minutes we were ferried<\/span><\/span> to the plane. A fellow passenger told me that Easyjet<\/span><\/span> would have had to make a full refund if the delay exceeded 5 hours. I think this is a little underhanded. All my subsequent<\/span><\/span> plans which depended on my arrival in London on time were shot<\/span><\/span>. My Monday was shot<\/span><\/span> as well because I then spent the whole<\/span><\/span> day recovering. <\/span><\/p>\n I am writing to express my concern and permit<\/span><\/span> my saying so, my displeasure at the events surrounding the flight. While I understand stuff happens, (I learnt only about the weather issue in Gatwick at 1:45am when we were actually on the plane) but this was a little too much. While we were waiting at the terminal, the updates on the plane status were infrequent and sometimes only announced in German. I might as well have spent the night comfortably in Germany and flown much cheaper on a later ticket from say RyanAir<\/span><\/span> for example<\/span><\/span>. In addition, you should also realize that being based in Nigeria, every Euro or Pound I spend is denominated<\/span><\/span> at a ridiculously expensive exchange rate due to the devaluation of<\/span><\/span> the Naira<\/span><\/span> so while 167 Euros may mean 167 Euros in value to an European, it\u2019s much more to me. <\/span><\/p>\n As the gentleman behind me said “every single person on the plane had a right to be<\/span><\/span> grumpy but he was keeping his cool because he didn’t want to be<\/span><\/span> thrown off the flight.” <\/span><\/p>\n Of course we didn’t actually take off until 3am which is actually 75 minutes after the 5 hour limit. Total delay time came to over 6.25 hours. This is my first flight on EasyJet<\/span><\/span> which turned out to be<\/span><\/span> not so “easy” for me. The long & short of it is that I think a refund is in order \ud83d\ude42 <\/span><\/p>\n Thank you<\/span><\/p>\n * * * * * * * * * *\u00a0* * * * * * * * * *\u00a0* * * * * * * * * *\u00a0* * * * * * * * * *\u00a0* * * * * * * * * *<\/p>\n From:<\/strong> customer.service@easyjet.com [mailto:customer.service@easyjet.com] Dear Ayotunde<\/p>\n Thank you for contacting easyJet Customer Services.<\/p>\n I am sorry for any inconvenience caused by the delay of your flight. I have looked at the Flight Disruption Report(FDR) for flight EZY 5378 Cologne-London Gatwick 4th January 2015.<\/p>\n The FDR states that the delay was due to severe fog in London Gatwick, effecting visibility, and causing arrival and departure slot restrictions. The delay was classified as Extraordinary, this means that it could not have been avoided, and no compensation can be paid. The FDR determines the official reason for flights that are delayed by more than 3 hours. A copy can be obtained from The Civil Aviation Authority, one of our governing bodies.<\/p>\n Our passenger and crew safety is of paramount importance to us and we will not fly if it is deemed unsafe to do so. I realise that this is not the response that you were hoping for and I hope that you will not allow this experience to deter you from travelling with us in the future.<\/p>\n Regards<\/p>\n Christine<\/strong> fly us: www.easyJet.com<\/a> * * * * * * * * * *\u00a0* * * * * * * * * *\u00a0* * * * * * * * * *\u00a0* * * * * * * * * *\u00a0* * * * * * * * * *<\/p>\n <\/p>\n From:<\/strong> donotreply@easyjet.com [mailto:donotreply@easyjet.com] PLEASE GIVE US SOME FEEDBACK<\/p>\n
\n<\/a>>> From: <\/span>itayemi@someemaildomain.com
\n<\/a>>> Subject: Re: [[ Reference ID: 106912622 ]]
\n<\/span>>> Sent:
\n<\/span>>>
\n<\/span>>> Good day Sir\/Madam, I bought what is an expensive ticket (167.11 Euros) to fly between Cologne & Gatwick on the 4th of January due to an urgent need to be<\/span><\/span> in London.<\/span><\/p>\n
\nSent:<\/strong> Friday, January 09, 2015 3:58 PM
\nTo:<\/strong> itayemi@yahoo.com
\nSubject:<\/strong> Re: [[ Reference ID: 106912622 ]]<\/p>\n
\neasyJet Customer Services<\/p>\n
\nfollow us: www.twitter.com\/easyJet<\/a>
\nfriend us: www.facebook.com\/easyJet<\/a><\/p>\n
\nSent:<\/strong> Friday, January 09, 2015 5:01 PM
\nTo:<\/strong> itayemi@yahoo.com
\nSubject:<\/strong> easyJet<\/p>\n